Returns and Refund Policy

General Refund Policy

For US/Canada Returns
You may return items sold by Optimum Body Sculpting's FitStore within 60 days of the date of delivery for a refund of the product price only (shipping fees are non-refundable). The cost of returned shipping is the responsibility of the customer. Any package returned as refused will be refunded the cost of the product minus any return shipping fee, if applicable. Additionally, packages returned as undeliverable may be reshipped at the customer's expense. Optimum Body Sculpting, at their discretion, reserves the right to waive any of these fees on a case-by-case basis. Optimum Body Sculpting will pay the cost of return shipping plus refund the original cost of shipping if the return results from our error. Items should be returned in their original product packaging.

Receiving a Refund
After Optimum Body Sculpting receives and procesess your return we will refund your product or products. If you are due a refund for non-returnable items, we'll issue a refund when you contact us.
This time period includes:
    •    5 to 10 business days for us to receive your return from the shipper
    •    1 to 3 business days for us to process your return
    •    The time it takes your bank to process our refund request (see below for specific guidelines)
We'll notify you via e-mail of your refund once we've received and processed the returned item.

How Refunds are Issued:

International Return Policy Restrictions
If your order is returned to us as banned / restricted products, wrong address, or because no one was available to accept delivery, we will refund your credit card as follows:  the amount of your order minus initial shipping charges as well as other charges we may incur due to the refusal, including but not limited to warehousing fees, quarantine fees, and returned shipping fees. If a reship is requested, you, the customer, are responsible for the original cost of the shipment, including shipping charges.

Exchanging Products

If you have already opened, used, or partially used a product that you received from us, we will give you an in store credit towards new items, in most cases. We will not refund you for opened products. However, you must return the unused product to us, we will provide you with the proper information needed.
 
We will not accept returns or exchanges on the items that you recieve resulting from this return of an opened item.

For any further questions regarding refunds, exchanges or returns, contact us.